Guest Experience Bellhop (Temporary)

HEI Hotels & Resorts; New York (NY); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Medical & Dental

Vision insurance

Vacation & Sick leave

Pet insurance

401(k) matching

Hotel room discounts

Job summary

The Westin New York Grand Central, part of HEI Hotels & Resorts, seeks a friendly bell/valet attendant to greet guests, assist with luggage, and explain hotel facilities. You will help with luggage, directs guests, and support front desk operations in a fast-paced lobby environment.

Role requires excellent communication, driving ability, and physical stamina; hourly pay range is $18.97–$25.30, with benefits and plans described by the employer.

Qualifications

• High school diploma or equivalent required.
• Hotel experience preferred.
• Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.
• Ability to drive vans, limousines, and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation.
• Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation.
• Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.
• Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Hourly rate $18.97-$25.30

Responsibilities

• Show guests to room assisting with their luggage.
• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
• Check luggage for hotel guests both for day and overnight.
• Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
• Open doors and greet guests in a friendly and courteous manner.
• Maintain the cleanliness of the bell stand, lobby, and baggage room. Keep lobby door and windows clean when not busy with guests.
• Post the daily events board and entertainment board in the lobby.
• Maintain an open communication line through all shifts by proper use of intershift log.
• Deliver messages and valet to guest rooms.
• Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
• May perform the duties of a valet as required.
• Assist front desk with key inventory twice weekly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Guest service

Communication skills

Driving ability

Luggage handling

Mobility and stamina

Attention to detail

Education

High school diploma or equivalent

Job description

The Westin New York Grand Central, part of HEI Hotels & Resorts, seeks a friendly bell/valet attendant to greet guests, assist with luggage, and explain hotel facilities. You will help with luggage, directs guests, and support front desk operations in a fast-paced lobby environment.

Role requires excellent communication, driving ability, and physical stamina; hourly pay range is $18.97–$25.30, with benefits and plans described by the employer.