Guest Experience Agent — Front Desk Specialist

Saybrook Point Resort & Marina; Saybrook Point (CT); Vor Ort; USD 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

401(k) plan

Employee discounts

Holiday premium pay

Medical, dental, and vision insurance

Paid time off

Tuition reimbursement

Employee Relief Fund

Hardship Loan Program

Zusammenfassung

Saybrook Point Resort & Marina in Connecticut seeks a Front Desk Agent to be the first point of contact for guests, handling registrations, reservations, and inquiries to ensure a pleasant stay. You will assist with check-ins, billing, and guest services with a focus on a high standard of hospitality.

Weekend, night, and holiday availability is required. The role involves upselling services, coordinating with housekeeping, bell staff, and handling guest requests with courtesy and professionalism.

Qualifikationen

• High School diploma or GED required.
• 1 year experience working in customer service or hospitality preferred.
• Must be detail-oriented and able to multi-task.
• Excellent customer service and friendly, outgoing personality.

Aufgaben

• Greet guests warmly and manage registrations and check-ins.
• Process reservations, room charges, and payments; handle check-outs and disputes.
• Answer calls, messages, and guest requests; provide directions and local information.
• Coordinate with housekeeping to ensure room readiness for check-in.
• Upsell hotel services and amenities where appropriate.
• Run daily arrival/departure reports and finalize cashier closing reports.
• Maintain professionalism and comply with hotel policies and safety procedures.

Kenntnisse

Customer service

Hospitality

Attention to detail

Multitasking

Communication skills

English proficiency

Ausbildung

High School diploma or GED

Jobbeschreibung

Saybrook Point Resort & Marina in Connecticut seeks a Front Desk Agent to be the first point of contact for guests, handling registrations, reservations, and inquiries to ensure a pleasant stay. You will assist with check-ins, billing, and guest services with a focus on a high standard of hospitality.

Weekend, night, and holiday availability is required. The role involves upselling services, coordinating with housekeeping, bell staff, and handling guest requests with courtesy and professionalism.