Front Desk Agent (Full-Time)

Saybrook Point Resort & Marina; Saybrook Point (CT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) plan

Employee discounts

Holiday premium pay

Medical, dental, and vision insurance

Paid time off

Tuition reimbursement

Employee Relief Fund

Hardship Loan Program

Job summary

Saybrook Point Resort & Marina in Connecticut seeks a Front Desk Agent to be the first point of contact for guests, handling registrations, reservations, and inquiries to ensure a pleasant stay. You will assist with check-ins, billing, and guest services with a focus on a high standard of hospitality.

Weekend, night, and holiday availability is required. The role involves upselling services, coordinating with housekeeping, bell staff, and handling guest requests with courtesy and professionalism.

Qualifications

• High School diploma or GED required.
• 1 year experience working in customer service or hospitality preferred.
• Must be detail-oriented and able to multi-task.
• Excellent customer service and friendly, outgoing personality.

Responsibilities

• Greet guests warmly and manage registrations and check-ins.
• Process reservations, room charges, and payments; handle check-outs and disputes.
• Answer calls, messages, and guest requests; provide directions and local information.
• Coordinate with housekeeping to ensure room readiness for check-in.
• Upsell hotel services and amenities where appropriate.
• Run daily arrival/departure reports and finalize cashier closing reports.
• Maintain professionalism and comply with hotel policies and safety procedures.

Skills

Customer service

Hospitality

Attention to detail

Multitasking

Communication skills

English proficiency

Education

High School diploma or GED

Job description

Job Title: Front Desk Agent (Full-Time)FLSA Classification: Nonexempt (Hourly)Salary Range: $18.00Reports to: Guest Experience ManagerSummary/objective: The Front Desk Agent serves as our guests first point of contact and manage all aspects of their accommodation. The Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. The main goal for the Front Desk Agent is to help create a pleasant and memorable stay for our guests.Weekends, Nights, Holidays are a requirement.Essential functionsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Greet each guest, enthusiastically and with a smile to create a friendly positive experience.When appropriate, up sell products and servicesProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.Answer, record, and process all guest calls, messages, requests, questions, or concerns.Coordinate with Housekeeping to track readiness of rooms for check-in.Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.Supply guests with directions and information regarding property and local areas of interest.Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateRun daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.Complete designated cashier and closing reports in the computer system. Cash guests personal checks and travelers checks.Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.Record guest comments or complaints, referring customers to managers as necessary.Deposit guests valuables in hotel safes or safe-deposit boxes.Date-stamp, sort, and rack incoming mail and messages.Perform all other duties as assigned by management.Fully aware of and comply with Inns policies and procedures as identified in the procedure manual and handbook.Adhere to all Health and Safety policies and procedures.Work environmentWorking conditions are based in a hospitality setting.Associates may be exposed to weather conditions prevalent at the time.Noise level in work environment is usually moderate.Exposure to cleaning solvents and chemicals.Physical demandsTo perform this job successfully, the individual must be able to stand, move and work throughout the office area and property, including walking up to 1 ½ mile, climbing stairs and standing at a desk/workstation for the duration of the shift.While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.The associate must occasionally lift and/or move up to 30 pounds.Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.Work authorization/security clearance requirementsSaybrook Point Resort & Marina requires all newly hired employees to provide documentation that they are legally authorized to work in the United States.Affirmative Action/EEO statementSaybrook Point Resort & Marina is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.Offered BenefitsSaybrook Point Resort & Marina offers a competitive benefits package designed to support our employees' health, financial well-being, and professional growth. All employees are eligible for our 401(k)-retirement savings plan, Employee Assistance Program (EAP), employee discounts, holiday premium pay for hours worked on designated holidays, and financial assistance through our Employee Relief Fund and Hardship Loan Program. Eligible full-time employees also receive medical, dental, and vision insurance, paid time off, paid holidays, and tuition reimbursement.Other dutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Required education and experienceHigh School diploma or GED required.Preferred education and experience(1) one-year experience working in customer service or hospitalityCompetenciesMust be detail-oriented and have ability to multi-task.Ability to be efficient and productive in a fast-paced environment.Must have enthusiasm and possess excellent customer service skills.Enjoy working with people and possess a friendly and outgoing personality.Excellent command of the English language in communicating both verbally and non-verballyAbility to effectively present information and respond to questions from managers, employees, members, and the publicAbility to add, subtract, multiply and divide in all units of measure using whole numbers, fractions, and decimalsAbility to apply common sense to carry out instructions in written, oral or diagram formatAdditional eligibility requirementsMaintains all current licenses and certificationsBe familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.Available days, evenings, weekends, holidays and extended hours as business dictates.