Guest Experience Specialist | Front Desk with Growth

BRIDGEPORT HOTEL ENTERPRISES LLC; Bridgeport (WV); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on rooms and ameni?

Advancement opportunities

Professional development opportunities

Positive work environment

Job summary

Bridgeport Hotel Enterprises LLC is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs throughout their stay. The role emphasizes excellent customer service in a fast-paced hotel environment.

Responsibilities include handling payments and keys, answering inquiries, and supporting events. The position offers opportunities for advancement within the company and a positive work culture.

Qualifications

• Previous front desk or customer service experience preferred.
• Strong communication and interpersonal skills required.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and reservation software.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests such as tours or restaurant reservations.
• Assist with check-in/check-out including payments and keys.
• Answer phone calls and respond to online inquiries promptly.
• Assist with organizing events or meetings.
• Address guest complaints professionally and courteously.
• Perform light cleaning duties and stock supplies.
• Other duties as assigned.

Skills

Communication skills

Interpersonal skills

Multitasking

Reservation software

Customer service experience

Evenings/weekends availability

Job description

Bridgeport Hotel Enterprises LLC is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs throughout their stay. The role emphasizes excellent customer service in a fast-paced hotel environment.

Responsibilities include handling payments and keys, answering inquiries, and supporting events. The position offers opportunities for advancement within the company and a positive work culture.