Front Desk Guest Experience Specialist

Heritage Hotel | Golf and Conference Center; Southbury (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Heritage Hotel & Conference Center in Southbury, CT is seeking a Guest Service Agent to be the first point of contact for guests, handling check-in/out, reservations, and inquiries with a welcoming and professional demeanor.

The role supports front office operations in a fast-paced, guest-facing environment, with evening, weekend, and holiday shifts. Strong communication and attention to detail are essential for delivering outstanding hospitality.

Qualifications

• High school diploma or equivalent required.
• Hospitality degree preferred.
• Previous customer service or hospitality experience preferred.

Responsibilities

• Greet guests warmly upon arrival and provide efficient check-in and check-out services.
• Manage room reservations using hotel property management software.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Handle billing, payments, and cash transactions accurately and securely.
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
• Answer phone calls, emails, and other guest communication channels.
• Maintain accurate guest records and front office documentation.
• Upsell rooms and promote hotel services when appropriate.
• Support overall front office operations as needed.

Skills

Customer service

Communication

Multitasking

Time management

Teamwork

Interpersonal skills

Attention to detail

Professional appearance

Education

High school diploma or equivalent

Hospitality degree preferred

Tools

PMS

Job description

Heritage Hotel & Conference Center in Southbury, CT is seeking a Guest Service Agent to be the first point of contact for guests, handling check-in/out, reservations, and inquiries with a welcoming and professional demeanor.

The role supports front office operations in a fast-paced, guest-facing environment, with evening, weekend, and holiday shifts. Strong communication and attention to detail are essential for delivering outstanding hospitality.