Guest Experience Agent — Front Desk Specialist

Ritchie Station Residence Inn by Marriott; Capitol Heights (MD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay option

Employee hotel discounts

Benefits package (Medical, Dental, VIs

Paid vacation

Job summary

Ritchie Station Residence Inn by Marriott is seeking a friendly Guest Service Agent to greet guests, check them in/out, answer calls, and support daily hotel operations in Capitol Heights, MD. This role offers competitive hourly pay and comprehensive benefits for eligible associates.

You will handle guest requests, maintain records with confidentiality, and contribute to a welcoming lobby experience as part of a collaborative team across 90 hotels nationwide.

Qualifications

• Experience in customer service or hospitality preferred.
• Friendly, positive attitude and willingness to help others.
• Strong communication and customer service skills are essential.
• Ability to stay professional and calm handling guest concerns.
• Ability to handle confidential guest information with integrity.
• Basic computer and cash-handling skills are required.
• Reliable and dependable attendance is important.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Welcome guests with a friendly, professional attitude.
• Check guests in and out and assign rooms as needed.
• Answer phones, route calls, and take messages accurately.
• Respond to guest questions and concerns promptly and professionally.
• Maintain guest information with confidentiality and accuracy.
• Keep cash and transaction records accurate.
• Complete front desk paperwork, logs and reports.
• Assist with breakfast service and keep the area clean.
• Provide wake-up calls and help with special requests.
• Communicate important guest info to the team via pass-on log.
• Support sales and marketing efforts as directed by the GM.
• Assist with laundry and other hotel operations as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Cash handling

Confidentiality

Flexibility

Reliability

Attendance

Problem solving

Education

High School Diploma or equivalent

Tools

POS systems

Basic computer skills

Job description

Ritchie Station Residence Inn by Marriott is seeking a friendly Guest Service Agent to greet guests, check them in/out, answer calls, and support daily hotel operations in Capitol Heights, MD. This role offers competitive hourly pay and comprehensive benefits for eligible associates.

You will handle guest requests, maintain records with confidentiality, and contribute to a welcoming lobby experience as part of a collaborative team across 90 hotels nationwide.