Front Office Manager: Growth in Hospitality Leadership

Ritchie Station Residence Inn by Marriott; Capitol Heights (MD); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Daily pay option

Comprehensive benefits for you and affin

Paid Vacation

Job summary

Ritchie Station Residence Inn by Marriott in Capitol Heights, MD is seeking a Front Office Manager. The role oversees guest services, staffing, and daily front desk operations to ensure service excellence.

You will train staff, manage scheduling within budget, and maintain records. The position supports a friendly, professional workplace with growth opportunities across 90 nationwide hotels.

Qualifications

• Experience in front desk operations in hospitality.
• Ability to train and supervise staff as directed by management.
• Experience scheduling staff within budget guidelines.

Responsibilities

• Performs Front Office Agent duties as scheduled by Management.
• Provides training to front office staff.
• Assists in selection and scheduling of Guest Service Agents.
• Maintains accurate records (cash flow, direct bill, reservations).
• Responds to group and travel agent requests for rooms and rates.

Skills

Guest Service Agents

Staff Training

Scheduling

Budgeting

Policy Knowledge

Education

Associates degree or equivalent

Tools

Cash flow sheet

Reservation cards

Job description

Ritchie Station Residence Inn by Marriott in Capitol Heights, MD is seeking a Front Office Manager. The role oversees guest services, staffing, and daily front desk operations to ensure service excellence.

You will train staff, manage scheduling within budget, and maintain records. The position supports a friendly, professional workplace with growth opportunities across 90 nationwide hotels.