Front Desk Guest Experience Agent

HHM Hospitality; Bloomington (IN); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

401k Match

Daily Pay

Travel Discounts

Employee Wellness Program

Job summary

HHM Hotels is seeking a Guest Service Agent to greet, register and service guests in a friendly manner, aligning with brand and sustainability standards. You will handle reservations, payments, and guest communications, ensuring high levels of satisfaction.

The role requires prior customer service experience, familiarity with PMS systems, and the ability to work varied shifts, including holidays and weekends. Medical benefits and travel discounts are part of the benefits package.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using phones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes when needed.
• Perform bookkeeping activities, such as balancing accounts and audits.
• Strive to increase guest satisfaction scores and overall department performance.
• Practice safe work habits and follow MSDS/OSHA standards.
• Assist in the breakfast area or with luggage during peak periods.
• Ensure overall guest satisfaction and perform other duties as requested by management.

Skills

Customer service

PMS knowledge

Communication

Education

High School diploma

Tools

PMS software

Job description

HHM Hotels is seeking a Guest Service Agent to greet, register and service guests in a friendly manner, aligning with brand and sustainability standards. You will handle reservations, payments, and guest communications, ensuring high levels of satisfaction.

The role requires prior customer service experience, familiarity with PMS systems, and the ability to work varied shifts, including holidays and weekends. Medical benefits and travel discounts are part of the benefits package.