Guest Experience Agent, Front Desk – Seattle

sbcos; Seattle (WA); On-site; USD 27,000 - 39,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Job summary

Stonebridge in Seattle, WA is seeking a part-time Guest Service Agent to support front desk operations, including check-in/check-out, guest records, and payments. The role requires strong customer service, cash handling, and basic bookkeeping in a hotel setting.

You will greet guests, assist with reservations, liaise with housekeeping, and respond to inquiries about services and local amenities while maintaining high standards of guest satisfaction.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Front desk/guest service

Customer service

Cash handling

Problem solving

Organization/attention to detail

Independent worker

Policy adherence

Tools

Property management systems

Microsoft Word

Microsoft Excel

Job description

Stonebridge in Seattle, WA is seeking a part-time Guest Service Agent to support front desk operations, including check-in/check-out, guest records, and payments. The role requires strong customer service, cash handling, and basic bookkeeping in a hotel setting.

You will greet guests, assist with reservations, liaise with housekeeping, and respond to inquiries about services and local amenities while maintaining high standards of guest satisfaction.