Guest Experience Agent – Front Desk & Revenue

Peppermill Resort Spa Casino; Reno (NV); On-site; USD 30,000 - 40,000; Full time

Job summary

Peppermill Resort Spa Casino is looking for a Front Desk Agent to check in and out hotel guests while ensuring outstanding service. This role requires close collaboration with other departments to meet guest needs effectively.

The ideal candidate should be at least 18 years old and preferably have a high school diploma along with experience in front desk operations and customer service. This role is vital for maximizing hotel revenue and maintaining a welcoming atmosphere.

Qualifications

• Must be at least 18 years of age.
• Front Desk and customer service experience preferred.

Responsibilities

• Check hotel guests in and out.
• Maintain a bank and perform cashiering duties.
• Work well with supporting departments.
• Maximize revenue with suite upgrades.
• Maintain a clean and welcoming workspace.

Skills

Customer service

Cash handling

Communication

Education

High school diploma or equivalent

Job description

Peppermill Resort Spa Casino is looking for a Front Desk Agent to check in and out hotel guests while ensuring outstanding service. This role requires close collaboration with other departments to meet guest needs effectively.

The ideal candidate should be at least 18 years old and preferably have a high school diploma along with experience in front desk operations and customer service. This role is vital for maximizing hotel revenue and maintaining a welcoming atmosphere.