Front Desk Supervisor - Guest Experience & Revenue Lead

Peppermillcareers; Reno, Northern (NV, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Peppermillcareers seeks a Front Desk Supervisor to manage front desk activities and supervise staff, ensuring outstanding guest experiences and optimizing hotel revenue.

The role requires leadership, effective communication, and collaboration with departments to meet guest requests. Duties include staff supervision, shift reports, revenue-focused upgrades, and supporting check-in operations.

Qualifications

• High school diploma or GED is required.
• At least two years of customer service experience.
• Ability to communicate effectively with the entire staff.
• Ability to multi-task in a fast-paced, team-oriented environment.

Responsibilities

• Understand guest and employee needs and handle all situations calmly and professionally.
• Partner with other departments to meet guest expectations and special requests.
• Supervise, evaluate, coach, counsel and provide retraining of Front Desk staff.
• Maintain and manage daily inventory.
• Execute all shift reports.
• Maximize revenue by promoting suite upgrades and maintaining rate integrity.
• Maintain a ticket bank and keep inventory of tickets and logs.
• Assist with the check-in line as needed.

Skills

Front Desk

Customer Service

Staff Supervision

Communication

Education

High school diploma or GED

Job description

Peppermillcareers seeks a Front Desk Supervisor to manage front desk activities and supervise staff, ensuring outstanding guest experiences and optimizing hotel revenue.

The role requires leadership, effective communication, and collaboration with departments to meet guest requests. Duties include staff supervision, shift reports, revenue-focused upgrades, and supporting check-in operations.