Guest Experience Agent — Front Desk & Reservations

TPG Hotels and Resorts; Warwick (RI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

Flexible Spending Accounts

401(k) Retirement Plan with company m"

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Amazing hotel discounts

Job summary

TPG Hotels and Resorts in Warwick, RI is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and handle reservations with precision. You will answer calls and emails, process payments, and maintain accurate records in a fast-paced hotel environment.

Collaborating with housekeeping and other departments, you will address guest requests and resolve issues promptly while delivering outstanding service. A professional demeanor and strong communication are essential.

Qualifications

• High school education or equivalent experience.
• Strong guest service orientation.
• Basic accounting skills.
• Familiarity with hospitality industry practices.
• Ability to remain calm and professional under pressure.
• Proficiency with computers, calculators, phones and office equipment.
• Excellent written and verbal communication and time management.

Responsibilities

• Greet guests and assist with check-in/check-out, verify reservations and provide information about services.
• Process payments, issue receipts, and ensure billing accuracy.
• Answer phone calls and emails, directing inquiries to the appropriate department.
• Manage reservations, cancellations, and modifications with up-to-date data entry.
• Assist guests with requests and resolve issues promptly and courteously.
• Perform administrative tasks and maintain organized front desk area.
• Monitor access and issue visitor badges, coordinating with security as needed.
• Handle cash transactions and reconcile at end of shift.
• Multitask across guest needs, inquiries, and administrative duties.
• Collaborate with housekeeping, maintenance, and management to ensure smooth operations.
• Follow emergency procedures and assist guests and staff when needed.

Skills

Guest service orientation

Basic accounting

Communication skills

Time management

Calm under pressure

Education

High school diploma or equivalent

Tools

Computer literacy

Calculator

Job description

TPG Hotels and Resorts in Warwick, RI is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and handle reservations with precision. You will answer calls and emails, process payments, and maintain accurate records in a fast-paced hotel environment.

Collaborating with housekeeping and other departments, you will address guest requests and resolve issues promptly while delivering outstanding service. A professional demeanor and strong communication are essential.