Guest Experience Agent — Front Desk & Reservations

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Norfolk (VA); On-site; USD 32,000 - 48,000; Full time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Norfolk is seeking a Front Desk Clerk responsible for welcoming guests, handling reservations, check-in/out, payments, and maintaining a secure, pristine lobby. You will coordinate with lodging staff, use the PMS, process payments, issue receipts, and resolve guest issues while ensuring compliance with brand standards and safety policies.

The role requires flexible shifts including weekends/holidays and may involve breakfast service and basic

Qualifications

• One year of front desk or guest services experience preferred.
• Ability to communicate clearly and professionally with guests.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Process reservations, cancellations, and payments.
• Maintain lobby appearance and safety of guests and staff.
• Operate PMS to access guest information and print receipts.
• Handle guest requests, inquiries, and complaints with courtesy.
• Coordinate with Front Office management on group bookings.

Skills

Guest service

Reservations

Cash handling

PMS

Security awareness

Education

High school diploma

Tools

Property Management System (PMS)

Multi-line phone system

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Norfolk is seeking a Front Desk Clerk responsible for welcoming guests, handling reservations, check-in/out, payments, and maintaining a secure, pristine lobby. You will coordinate with lodging staff, use the PMS, process payments, issue receipts, and resolve guest issues while ensuring compliance with brand standards and safety policies.

The role requires flexible shifts including weekends/holidays and may involve breakfast service and basic