Guest Experience Specialist

Hotel Viking; Newport (RI); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Medical coverage

Dental & vision

Teledoc service

Maintenance medications

Pet insurance

Hotel discounts

Tuition reimbursement

PTO

401k match

Job summary

Hotel Viking in Newport, RI, is seeking a friendly Front Desk Agent to welcome guests and ensure a seamless arrival and departure experience. You will deliver outstanding service, handle check-ins and check-outs, respond to guest inquiries, and offer local recommendations while collaborating with other departments to create memorable stays.

Ideal candidates have customer service experience in hospitality, cash handling skills, strong communication, and the flexibility to work evenings, weekends,

Qualifications

• Customer service experience in a hotel or hospitality setting.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Able to stay calm, think quickly and solve problems.
• Familiarity with hotel property management systems.
• Strong organizational skills with multitasking ability.
• Flexible availability including evenings, weekends and holidays.
• High school diploma or equivalent.

Responsibilities

• Provide exceptional guest check-in/check-out service.
• Respond to guest inquiries and resolve issues with empathy.
• Offer recommendations on local attractions, dining and amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Communication

Cash handling

Problem solving

PMS software

Organization

Multitasking

Flexibility

Education

High school diploma

Tools

Hotel PMS software

Job description

Hotel Viking in Newport, RI, is seeking a friendly Front Desk Agent to welcome guests and ensure a seamless arrival and departure experience. You will deliver outstanding service, handle check-ins and check-outs, respond to guest inquiries, and offer local recommendations while collaborating with other departments to create memorable stays.

Ideal candidates have customer service experience in hospitality, cash handling skills, strong communication, and the flexibility to work evenings, weekends,