Guest Experience Agent – Front Desk & Reservations

Study Hotels; New Haven (CT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

Paid holidays

Job summary

The Study at Yale is seeking a Guest Service Agent to deliver genuine hospitality and top-quality service at our front desk in New Haven, CT. You will manage check-ins/check-outs, reservations, and guest inquiries while coordinating with all hotel departments to ensure memorable stays.

Responsibilities include handling payments, upselling room nights, and maintaining accurate records. Strong communication and organizational skills are essential for success in this role.

Qualifications

• High school diploma or GED required.
• 1 year of customer-facing experience preferred.
• Excellent verbal and written communication skills.
• Proficiency in English required; another language is a plus.
• Strong organizational and multitasking abilities.

Responsibilities

• Provide high-level hospitality and customer service to guests.
• Check-in/check-out processes and process payments accurately.
• Maintain room inventory and manage reservations.
• Answer inquiries, communicate rates, and upsell room nights.
• Coordinate with hotel departments to fulfill guest requests and inquiries.
• Attend to guest needs, arrange wake-up calls, taxis, and restaurant recommendations.
• Ensure accurate charges and documentation for hotel records.
• Support team members to uphold department and hotel standards.

Skills

Interpersonal communication

English proficiency

Flexibility

Organization

Physical stamina

Education

High school diploma / GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Study at Yale is seeking a Guest Service Agent to deliver genuine hospitality and top-quality service at our front desk in New Haven, CT. You will manage check-ins/check-outs, reservations, and guest inquiries while coordinating with all hotel departments to ensure memorable stays.

Responsibilities include handling payments, upselling room nights, and maintaining accurate records. Strong communication and organizational skills are essential for success in this role.