Guest Services Supervisor - Front Desk & Bell Desk Lead

Omni Hotels & Resorts; New Haven (CT); On-site; USD 42,000 - 62,000; Full time

Job summary

Omni New Haven @ Yale University seeks a front office supervisor to assist the Bell Desk and Guest Services teams during shifts. You will ensure prompt greeting, luggage handling, and smooth operation of the lobby and front drive while maintaining service standards.

Responsibilities include training Bellpersons, managing package storage, coordinating with other departments, and monitoring guest satisfaction scores.

Qualifications

• Minimum supervisory experience in hospitality.
• Excellent verbal and written communication skills.
• Ability to multi-task and manage guest expectations.

Responsibilities

• Oversee Bell Desk and Guest Services during shifts.
• Train Bellpersons and ensure proper luggage handling and storage.
• Maintain lobby areas and front drive cleanliness and efficiency.
• Ensure adherence to hotel policies and service standards.
• Coordinate with other departments to fulfill guest requests.

Skills

Supervisory experience

Communication skills

Multi-tasking

Guest service orientation

Education

BA in hospitality or related field

Tools

Opera

Canary

Synergy

Job description

Omni New Haven @ Yale University seeks a front office supervisor to assist the Bell Desk and Guest Services teams during shifts. You will ensure prompt greeting, luggage handling, and smooth operation of the lobby and front drive while maintaining service standards.

Responsibilities include training Bellpersons, managing package storage, coordinating with other departments, and monitoring guest satisfaction scores.