Guest Experience Agent - Front Desk & Reservations

FAIRFIELD INN METAIRIE, LA; Metairie (LA); Vor Ort; USD 17.000 - 25.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Employee discounts on hotel rooms and.

Opportunities for advancement within,"

Professional development opportunities

Positive and supportive work环境

Zusammenfassung

Fairfield Inn Metairie LA is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs in a fast-paced hotel setting.

The role emphasizes strong customer service, clear communication, and the ability to multitask during peak times. Training on our reservation system and hotel procedures will be provided; evening/weekend availability is required.

Qualifikationen

• Previous front desk or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a high-volume environment.
• Proficient with computer systems and reservations software.

Aufgaben

• Manage reservations and guest check-in/out with a computerized system.
• Respond to guest requests such as tours or restaurant bookings.
• Handle payments and issue room keys during check-in/out.
• Answer calls and online inquiries promptly.
• Assist with organizing events and meetings.
• Address guest complaints professionally.
• Perform light cleaning duties.
• Other duties as assigned.

Kenntnisse

Customer service

Communication

Interpersonal skills

Multitasking

Tools

Microsoft Office

Jobbeschreibung

Fairfield Inn Metairie LA is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs in a fast-paced hotel setting.

The role emphasizes strong customer service, clear communication, and the ability to multitask during peak times. Training on our reservation system and hotel procedures will be provided; evening/weekend availability is required.