Guest Experience Agent - Front Desk & Reservations

Valor Hospitality Partners; Guin (AL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive Salary

Team Member Hotel Discount Program

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO after 90 days

401k with employer match

Team Member Awards and Recognition

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor Hospitality Partners is seeking a Front Desk Associate at our Guin, AL property. You will warmly greet guests, check them in and out, and provide local recommendations while managing reservations and guest folios.

You will verify registrations, handle payments, and balance cash at shifts end. A friendly, professional demeanor and solid computer skills are essential to deliver outstanding service daily.

Qualifications

• High school diploma or equivalent required.
• Excellent computer and cash handling skills.
• Sociable, outgoing, guest service-oriented demeanor.

Responsibilities

• Handle guest registration and check-in/out.
• Provide room rate quotes and upsell when possible.
• Assist guests with inquiries and directions, and coordinate with other hotel departments.

Skills

Cash handling

Customer service

Communication

Computer literacy

Education

High school diploma or equivalent

Job description

Valor Hospitality Partners is seeking a Front Desk Associate at our Guin, AL property. You will warmly greet guests, check them in and out, and provide local recommendations while managing reservations and guest folios.

You will verify registrations, handle payments, and balance cash at shifts end. A friendly, professional demeanor and solid computer skills are essential to deliver outstanding service daily.