Guest Experience Agent — Luxury Front Desk

Grand Hotel Golf Resort and Spa, Autograph Collection; Fairhope (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Retirement 401(k)

Discounts on stays, dining, golf

Career growth

Job summary

Grand Hotel Golf Resort & Spa, Autograph Collection on Alabama’s Gulf Coast is seeking a Front Desk Agent to ensure seamless guest experiences from arrival to departure. You will welcome guests, manage reservations, and respond to inquiries with warmth and professionalism.

In this role you will greet guests, assign rooms, handle check-ins and check-outs, process payments, and maintain accurate front desk records. Join a historic property known for luxury hospitality and the Grand Life spirit.

Qualifications

• Experience in guest services preferred.
• Ability to handle reservations and inquiries.
• Strong communication and professionalism.

Responsibilities

• Warm welcome to guests with professionalism.
• Assign rooms based on location, rates, and preferences.
• Process check-ins and check-outs smoothly.
• Respond to guest questions about services and local attractions.
• Manage future and same-day reservations; handle walk-ins.
• Process payments and manage charges accurately.
• Assist guests with safety deposit boxes and security.
• Complete front desk reports and documentation.
• Resolve guest concerns promptly to ensure satisfaction.

Job description

Grand Hotel Golf Resort & Spa, Autograph Collection on Alabama’s Gulf Coast is seeking a Front Desk Agent to ensure seamless guest experiences from arrival to departure. You will welcome guests, manage reservations, and respond to inquiries with warmth and professionalism.

In this role you will greet guests, assign rooms, handle check-ins and check-outs, process payments, and maintain accurate front desk records. Join a historic property known for luxury hospitality and the Grand Life spirit.