Hotel Front Desk Guest Experience Specialist (Discounts)

PM Hotel Group; Portland (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Competitive pay

Job summary

PM Hotel Group in Portland, OR is seeking a Front Desk Associate to be the welcoming face of the hotel. You will manage check-in/out, share local area tips, and ensure guests receive exceptional service in a fast-paced environment.

The role requires a High School diploma (or equivalent) and 3–6 months of related experience, with flexibility for varying schedules including nights and weekends. Competitive pay and hotel-discount benefits are offered.

Qualifications

• High School diploma or equivalent required.
• 3–6 months of related experience preferred.
• Must be a people-person with excellent interpersonal skills.

Responsibilities

• Be the face at the front desk and provide warm, welcoming service to guests.
• Assist guests with check-in and check-out, using the property management system.
• Offer local area information and recommendations to guests.
• Handle guest requests promptly and professionally, including cash handling as needed.

Skills

Customer service

Communication

Cash handling

Local area knowledge

Education

High School diploma or equivalent

Tools

Computers

Databases

Property Management Systems

Job description

PM Hotel Group in Portland, OR is seeking a Front Desk Associate to be the welcoming face of the hotel. You will manage check-in/out, share local area tips, and ensure guests receive exceptional service in a fast-paced environment.

The role requires a High School diploma (or equivalent) and 3–6 months of related experience, with flexibility for varying schedules including nights and weekends. Competitive pay and hotel-discount benefits are offered.