Guest Experience Specialist - Front Desk

Makeready; Portland (OR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

PTO/PTO exchange

Maternity/paternity leave

Pet insurance

401k

Dependent care assistance

Student loan repayment

Job summary

The Heathman Hotel in downtown Portland seeks a Front Desk Agent to be the face of the hotel, delivering personalized service and creating memorable first impressions for guests during check-in and stay. This role emphasizes warmth, professionalism, and a attentive, detail-oriented approach in a fast-paced hospitality setting.

Ideal candidates have hotel guest service experience, strong communication skills, and a passion for elevating guest experiences.

Qualifications

• Previous hotel front desk, hospitality, or guest service experience preferred.
• Strong communication and interpersonal skills with an approachable and polished presence.
• Passion for delivering elevated guest experiences and personalized hospitality.
• Ability to multitask and remain composed in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Comfortable using hotel property management systems, Microsoft Office, and related technology platforms.
• Flexible schedule including mornings, evenings, weekends, and holidays.
• Ability to problem-solve independently and exercise sound judgment.
• Ability to stand and walk for extended periods and lift up to 25 pounds.

Responsibilities

• Welcome guests with a warm, engaging, and professional demeanor during check-in and check-out.
• Provide personalized service while handling arrivals, departures, room assignments, and billing.
• Answer guest questions regarding amenities, services, dining, local attractions, and transportation.
• Anticipate guest needs and proactively resolve concerns for a seamless stay.
• Maintain an active lobby presence, offering assistance and hospitality as needed.
• Process payments, cash handling, room charges, and adjustments per procedures.
• Coordinate with Housekeeping, Engineering, Valet, and other departments to fulfill requests.
• Maintain confidentiality and security of guest information.
• Handle guest requests, special accommodations, and service recovery professionally.
• Keep front desk, lobby, and guest-facing areas organized, clean, and welcoming.
• Follow all hotel policies, procedures, safety standards, and brand expectations.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Cash handling

PMS systems

Microsoft Office

Tools

Hotel PMS

Job description

The Heathman Hotel in downtown Portland seeks a Front Desk Agent to be the face of the hotel, delivering personalized service and creating memorable first impressions for guests during check-in and stay. This role emphasizes warmth, professionalism, and a attentive, detail-oriented approach in a fast-paced hospitality setting.

Ideal candidates have hotel guest service experience, strong communication skills, and a passion for elevating guest experiences.