Guest Experience Agent - Front Desk (Hotel)

Westmont Hospitality; Boston (MA); On-site; USD 22,000 - 39,000; Full time

Job summary

Westdrift Los Angeles, a Westmont Hospitality property, seeks a Front Desk Associate to greet guests, register them, and ensure a smooth stay. You will input information, verify cards, and manage payments to support a seamless experience.

The role requires clear English communication, friendly service, and the ability to handle busy periods in a 24/7 hotel environment. This is a full-time, on-site position at the Westdrift property.

Responsibilities

• Greet guests immediately with a friendly and sincere welcome.
• Complete the registration process by inputting guest information and selecting rooms based on needs.
• Verify and imprint credit cards for authorization; handle cash and balance as assigned.
• Answer the telephone in clear English and relay messages to guests.
• Close guest accounts at checkout and ensure guest satisfaction; resolve issues per guidelines.
• Maintain a neat, clean front desk and follow safety and security procedures.

Job description

Westdrift Los Angeles, a Westmont Hospitality property, seeks a Front Desk Associate to greet guests, register them, and ensure a smooth stay. You will input information, verify cards, and manage payments to support a seamless experience.

The role requires clear English communication, friendly service, and the ability to handle busy periods in a 24/7 hotel environment. This is a full-time, on-site position at the Westdrift property.