Guest Experience Specialist (Front Desk)

Westmont Group; Boston (MA); On-site; USD 66,106,000 - 94,415,000; Full time

Job summary

Westdrift Manhattan Beach is seeking a Front Desk Agent in Boston. The full-time Union position in Boston, MA involves greeting guests, completing registrations, and ensuring a seamless guest experience across stay and checkout.

Responsibilities include handling payments, answering calls in clear English, resolving guest concerns, and maintaining a neat, orderly front desk area. The role requires flexibility due to 24/7 hotel operations and varied shifts.

Responsibilities

• Complete the registration process by inputting and retrieving information from a computer system.
• Verify and imprint credit cards for authorization using electronic acceptance methods.
• Promptly answer the telephone using positive and clear English communication.
• Close guest accounts at the time of check out and ensure guest’s satisfaction.
• Field guest complaints, conducting thorough research to develop effective solutions and resolve complications.
• Keeps the corridors and service area neat at all times.

Job description

Westdrift Manhattan Beach is seeking a Front Desk Agent in Boston. The full-time Union position in Boston, MA involves greeting guests, completing registrations, and ensuring a seamless guest experience across stay and checkout.

Responsibilities include handling payments, answering calls in clear English, resolving guest concerns, and maintaining a neat, orderly front desk area. The role requires flexibility due to 24/7 hotel operations and varied shifts.