Front Desk Guest Experience Agent

Starwood Hotels & Resorts Worldwide, Inc.; West Hollywood (CA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Starwood Hotels & Resorts Worldwide, Inc. is seeking a Front Office Agent at the West Hollywood property to ensure a welcoming and effortless guest experience from arrival to departure.

The ideal candidate has at least 1 year of front desk or guest-service experience, strong communication, and a team-oriented mindset. Knowledge of a second language is a bonus, and flexibility for a 24-hour operation is required.

Qualifications

• Minimum 1 year of similar hospitality or front desk experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player and detail oriented.
• Flexible and able to meet the demands of a 24-hour operation.
• Starwood Hotels is an Equal Opportunity Employer.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Provide attentive service and handle guest inquiries.
• Collaborate with team to ensure smooth front desk operations.
• Maintain accuracy and efficiency during busy shifts.

Skills

Guest service

Communication

Team player

Detail oriented

Multi-tasking

Job description

Starwood Hotels & Resorts Worldwide, Inc. is seeking a Front Office Agent at the West Hollywood property to ensure a welcoming and effortless guest experience from arrival to departure.

The ideal candidate has at least 1 year of front desk or guest-service experience, strong communication, and a team-oriented mindset. Knowledge of a second language is a bonus, and flexibility for a 24-hour operation is required.