Guest Experience Agent - Flexible Front Desk Shifts

Westmont Hospitality; Pittsburgh (Allegheny County); On-site; USD 17,000 - 25,000; Full time

Job summary

Westmont Hospitality is seeking a Front Desk / Guest Services Associate to greet guests, register arrivals, and close accounts at checkout. You will handle payments, input information into the hotel system, answer phones, and provide local recommendations to ensure a high-quality guest experience.

The role requires flexible shifts, a friendly demeanor, and the ability to stay composed under pressure while maintaining safety and courtesy across all interactions.

Qualifications

• High school diploma preferred.
• Hospitality experience preferred, but not required.
• Proficient with calculator and basic math.
• Strong customer service and communication skills.
• Proficient in reading/listening/writing English and basic computer input.

Responsibilities

• Greet guests and register arrivals.
• Close guest accounts at checkout and balance payments.
• Input guest data into the computer system and manage room charges.
• Answer phones and relay messages clearly in English.
• Resolve guest issues and complaints following guidelines.

Skills

Customer service

Communication

Problem solving

Attention to detail

Computer literacy

Education

High school diploma preferred

Tools

Front desk software

POS / cash handling

Calculator

Job description

Westmont Hospitality is seeking a Front Desk / Guest Services Associate to greet guests, register arrivals, and close accounts at checkout. You will handle payments, input information into the hotel system, answer phones, and provide local recommendations to ensure a high-quality guest experience.

The role requires flexible shifts, a friendly demeanor, and the ability to stay composed under pressure while maintaining safety and courtesy across all interactions.