Guest Experience Agent — Front Desk (Hotel)

Holiday Inn Express & Suites Arpt-Belmont; Belmont (NC); Presencial; USD 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

Employer-paid Life Insurance

401K with Employer Contribution

Hotel discounts

Descripción de la vacante

Maya Hotels seeks a Front Desk Agent/Guest Services Representative at the Holiday Inn Express & Suites Belmont Airport area. You will welcome guests, check them in/out, manage reservations, and provide information on local attractions.

The role requires hospitality experience, strong communication, and reliable cash handling. Join a team offering competitive hourly pay, medical/dental/vision coverage, life insurance, 401K, and hotel discounts.

Formación

• High school diploma or equivalent; hospitality coursework is a plus.
• Previous experience in customer service, hospitality, or hotel front desk operations preferred.
• Strong interpersonal and verbal communication skills for guest interactions.
• Ability to think quickly to resolve guest issues and maintain guest satisfaction.
• Attention to detail and multitasking in a fast-paced environment.
• Proficiency with computer systems and hotel reservation software; basic cash handling experience.
• Flexible availability including evenings, weekends, and holidays.

Responsabilidades

• Greet guests and provide a professional, friendly check-in/check-out experience.
• Manage reservations, verify details, and assign rooms based on preferences.
• Handle cash and credit card transactions; balance cash drawer and complete daily reports.
• Answer phones, take messages, and communicate guest requests to appropriate teams.
• Maintain front desk area neat and stocked; support housekeeping and other departments as needed.
• Follow security protocols and assist in safety procedures; participate in training.

Conocimientos

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Cash handling

Flexibility

Technical skills

Educación

High school diploma

Hospitality coursework

Herramientas

Reservation software

Computer systems

Descripción del empleo

Maya Hotels seeks a Front Desk Agent/Guest Services Representative at the Holiday Inn Express & Suites Belmont Airport area. You will welcome guests, check them in/out, manage reservations, and provide information on local attractions.

The role requires hospitality experience, strong communication, and reliable cash handling. Join a team offering competitive hourly pay, medical/dental/vision coverage, life insurance, 401K, and hotel discounts.