Front Desk Agent/ Guest Services Rep

Maya Hospitality Group Inc; Belmont, Charlotte (NC, NC); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

100% Employer Paid Life Insurance

Retirement Savings: 401K with Employer

Hotel discounts

Paid Time Off (PTO)

Competitive salary and bonuses

Job summary

Maya Hotels is seeking a friendly Front Desk Agent/Guest Service Representative for Holiday Inn Express & Suites Charlotte Airport Belmont in Belmont, NC. You will greet guests, check them in/out, answer questions, and coordinate with housekeeping for a seamless arrival experience.

This role requires strong communication, cash handling, and multitasking abilities. We offer competitive pay, benefits, shifts flexibility, and growth opportunities within Maya Hotels and its trusted brands.

Qualifications

• High school diploma or equivalent; hospitality education is a plus.
• Previous experience in customer service, hospitality, or hotel front desk operations preferred.
• Strong interpersonal and verbal communication skills to engage with guests professionally.

Responsibilities

• Guest Service: greet guests warmly, check-in/check-out professionally, assist with inquiries and local information.
• Reservations & Bookings: manage reservations, verify guest details, and coordinate with housekeeping for seamless stays.
• Administrative Tasks: balance cash drawer, complete daily occupancy/revenue reports, and handle phone calls.
• Safety & Security: follow security protocols, protect guest privacy, and respond to emergencies.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Cash handling

Flexibility

Education

High school diploma or equivalent

Tools

Hotel reservation software

Basic accounting software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent/ Guest Services Rep

Full Time Sales Holiday Inn Express & Suites Charlotte Airport Belmont, Belmont, NC, US

Salary Range: $13.00 To $16.00 Hourly

Holiday Inn Express & Suites Arpt-Belmont | 250 Beatty Dr, Belmont, NC 28012

Join Maya Hotels and Take the Next Step in Your Career!

Are you a driven and Customer-oriented professional with a passion for hospitality? At Maya Hotels, we are seeking a dynamic Front Desk Agent/ Guest Service Representative to be the first point of contact for guests, delivering friendly, professional, and efficient service to create a welcoming and memorable experience. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you!

Why Join Maya Hotels?

Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.

Learn more about us at www.mayahotels.com.

What We Offer:

• Medical, Dental and Vision Insurance.
• 100% Employer Paid Life Insurance.
• Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
• Retirement Savings: 401K with Employer Contribution.
• Employee Perks: Employee Referral Program, hotel discounts, and more!
• Work-Life Balance: Paid Time Off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities within the Maya Hotels family.
• A supportive and friendly work environment.
• The chance to work with ten well-respected hotel brands.

Job Description:

Essential Duties and Responsibilities:

Guest Service:

• Greeting guests warmly upon arrival and provide a professional and friendly check-in/check-out experience.
• Assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions.
• Handle guest complaints and resolve issues promptly to ensure guest satisfaction.

Reservations & Bookings:

• Manage hotel reservations, ensuring accuracy in the booking process.
• Process online and phone reservations, verify guest details, and assign rooms based on preferences.
• Stay informed on room availability, rates, and special promotions to provide accurate information to guests.
• Work closely with housekeeping and other hotel departments to ensure seamless guest experiences.

Administrative Tasks:

• Keep the front desk area clean, organized, and stocked with necessary supplies.
• Handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift.
• Complete daily reports on occupancy, revenue, and guest requests, and communicate relevant information to hotel management.
• Answer phone calls promptly and professionally, redirecting calls or taking messages as needed.

Safety & Security:

• Follow hotel security protocols, including verifying guest identification, maintaining guest privacy, and securing guest information.
• Monitor the lobby area to ensure a safe and welcoming environment for guests and employees.
• Respond to emergency situations such as medical incidents or fire alarms by following established procedures.
• Work closely with housekeeping, maintenance, and other hotel departments to ensure guest requests are fulfilled promptly.
• Communicate effectively with team members to share information and resolve issues.
• Participate in training programs and meetings to enhance job knowledge and skills.

Education, Skills and Abilities:

• Education:High school diploma or equivalent; additional education in hospitality is a plus.
• Experience:Previous experience in customer service, hospitality, or hotel front desk operations preferred.
• Communication Skills:Strong interpersonal and verbal communication skills to engage with guests in a professional manner.
• Problem-Solving & Conflict Resolution:Ability to think quickly and resolve guest issues efficiently.
• Attention to Detail & Multitasking:Ability to work accurately and efficiently in a fast-paced environment.
• Technical Skills:Proficiency in computer systems, hotel reservation software, and basic accounting principles.
• Cash Handling Experience:Familiarity with handling payments, processing transactions, and balancing a cash drawer.
• Flexibility:Ability to work various shifts, including evenings, weekends, and holidays.

Physical Requirements:

• Ability to stand for extended periods of time.
• Frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage.
• Ability lifting items up to 25lbs as needed.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.