Front Desk & Guest Services Pro | Growth & PTO

Maya Hospitality Group Inc; Belmont, Charlotte (NC, NC); Vor Ort; USD 18.000 - 22.000; Vollzeit

Benefits dieser Stelle

Medical, Dental and Vision Insurance

100% Employer Paid Life Insurance

Retirement Savings: 401K with Employer

Hotel discounts

Paid Time Off (PTO)

Competitive salary and bonuses

Zusammenfassung

Maya Hotels is seeking a friendly Front Desk Agent/Guest Service Representative for Holiday Inn Express & Suites Charlotte Airport Belmont in Belmont, NC. You will greet guests, check them in/out, answer questions, and coordinate with housekeeping for a seamless arrival experience.

This role requires strong communication, cash handling, and multitasking abilities. We offer competitive pay, benefits, shifts flexibility, and growth opportunities within Maya Hotels and its trusted brands.

Qualifikationen

• High school diploma or equivalent; hospitality education is a plus.
• Previous experience in customer service, hospitality, or hotel front desk operations preferred.
• Strong interpersonal and verbal communication skills to engage with guests professionally.

Aufgaben

• Guest Service: greet guests warmly, check-in/check-out professionally, assist with inquiries and local information.
• Reservations & Bookings: manage reservations, verify guest details, and coordinate with housekeeping for seamless stays.
• Administrative Tasks: balance cash drawer, complete daily occupancy/revenue reports, and handle phone calls.
• Safety & Security: follow security protocols, protect guest privacy, and respond to emergencies.

Kenntnisse

Customer service

Communication skills

Problem-solving

Multitasking

Cash handling

Flexibility

Ausbildung

High school diploma or equivalent

Tools

Hotel reservation software

Basic accounting software

Jobbeschreibung

Maya Hotels is seeking a friendly Front Desk Agent/Guest Service Representative for Holiday Inn Express & Suites Charlotte Airport Belmont in Belmont, NC. You will greet guests, check them in/out, answer questions, and coordinate with housekeeping for a seamless arrival experience.

This role requires strong communication, cash handling, and multitasking abilities. We offer competitive pay, benefits, shifts flexibility, and growth opportunities within Maya Hotels and its trusted brands.