Guest Experience Agent - Front Desk & Hospitality

The Roosevelt Hotel; New Orleans (LA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical and Vision Insurance

Dental and Voluntary Insurance

Flexible Spending Account (FSA)

401(k)

Employee Assistance Program (EAP)

Free Team Member Meals

Discounted Parking

Discounts at property outlets

Paid Time Off (PTO)

Go Hilton Travel Discounts

Tuition Reimbursement

Guild Education Program

Job summary

The Roosevelt New Orleans, A Waldorf Astoria Hotel is seeking a friendly Guest Service Agent to ensure seamless check-in/out and deliver memorable hospitality experiences. You will greet guests, verify details, issue keys, and provide welcome materials.

The role emphasizes up-selling hotel amenities and sharing local knowledge to enhance stays. Ideal candidates bring a passion for hospitality and strong guest-service skills to thrive in a fast-paced, on-site environment.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Job description

The Roosevelt New Orleans, A Waldorf Astoria Hotel is seeking a friendly Guest Service Agent to ensure seamless check-in/out and deliver memorable hospitality experiences. You will greet guests, verify details, issue keys, and provide welcome materials.

The role emphasizes up-selling hotel amenities and sharing local knowledge to enhance stays. Ideal candidates bring a passion for hospitality and strong guest-service skills to thrive in a fast-paced, on-site environment.