Front Office Supervisor: Guest Experience Leader

The Roosevelt Hotel; New Orleans (LA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical and Vision Insurance

Dental and Voluntary Insurance

401(k) with up to 5% employer match

Employee Assistance Program

Go Hilton Travel Discounts

Tuition Reimbursement

Guild Education Program

Free Team Member Meals

Discounted Parking

Discounts at property outlets

Job summary

The Roosevelt New Orleans, A Waldorf Astoria Hotel is seeking a Front Office Supervisor to supervise daily front desk operations and deliver exceptional guest service on-site in New Orleans.

You will lead a team, schedule shifts, handle guest inquiries, and manage lobby flow to ensure smooth check-ins and check-outs. Hilton values teamwork, integrity, and guest-centric service in this role.

Qualifications

• Experience supervising front office operations and leading a guest services team.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery.
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback.
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.

Job description

The Roosevelt New Orleans, A Waldorf Astoria Hotel is seeking a Front Office Supervisor to supervise daily front desk operations and deliver exceptional guest service on-site in New Orleans.

You will lead a team, schedule shifts, handle guest inquiries, and manage lobby flow to ensure smooth check-ins and check-outs. Hilton values teamwork, integrity, and guest-centric service in this role.