Room Service Specialist — Upsell & Delight Guests

The Roosevelt Hotel; New Orleans (LA); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) Retirement Plan

Paid Time Off

Job summary

The Roosevelt New Orleans, A Waldorf Astoria Hotel, is seeking an Order Taker to deliver outstanding room service. You will handle calls, take accurate orders, and enter them into the POS system with care and professionalism.

Join Hilton’s award-winning culture and enjoy benefits while ensuring guest satisfaction and accurate billing. This on-site role emphasizes hospitality, teamwork, and timely, friendly service to every guest.

Qualifications

• Provide friendly, prompt guest service over the room service line.
• Maintain thorough menu knowledge including promos and daily specials.
• Effectively upsell food and beverage items to boost revenue.

Responsibilities

• Answer room service telephones and respond to guest inquiries promptly.
• Accurately take guest orders and enter them into the POS system.
• Upsell food and beverage items to enhance guest experience and revenue.
• Reconcile checks and manage cash according to procedures.

Skills

Customer service

Telephone etiquette

Upselling

Menu knowledge

Tools

POS system

Job description

The Roosevelt New Orleans, A Waldorf Astoria Hotel, is seeking an Order Taker to deliver outstanding room service. You will handle calls, take accurate orders, and enter them into the POS system with care and professionalism.

Join Hilton’s award-winning culture and enjoy benefits while ensuring guest satisfaction and accurate billing. This on-site role emphasizes hospitality, teamwork, and timely, friendly service to every guest.