Guest Experience Agent - Front Desk

HOTEL THEO; New Orleans (LA); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) plan and PTO

Hands-on training and development

Job summary

HOTEL THEO, located in New Orleans' Central Business District, is seeking a Front Desk Agent who thrives in a bustling, guest-focused environment. You will welcome guests, manage check-ins/outs, and provide expert tips about the city, ensuring memorable experiences.

As a frontline ambassador, you will handle reservations, billing, and special requests while coordinating with housekeeping and the restaurant team to keep operations running smoothly and guests cared for.

Qualifications

• Excellent communication and guest service skills.
• Ability to stay calm in busy environments and resolve issues.
• Comfort with computers and learning new software.

Responsibilities

• Greet guests warmly, check in/out efficiently, and offer local tips.
• Coordinate reservations, room assignments, and billing accurately.
• Upsell room categories and promote on-site amenities to drive revenue.
• Collaborate with Housekeeping, Maintenance, and restaurant teams to ensure smooth operations.

Skills

Clear communication

Calm under pressure

Tech savvy

Job description

HOTEL THEO, located in New Orleans' Central Business District, is seeking a Front Desk Agent who thrives in a bustling, guest-focused environment. You will welcome guests, manage check-ins/outs, and provide expert tips about the city, ensuring memorable experiences.

As a frontline ambassador, you will handle reservations, billing, and special requests while coordinating with housekeeping and the restaurant team to keep operations running smoothly and guests cared for.