Guest Experience Agent — Front Desk (Hospitality)

Loews Hotels & Co; Los Angeles (CA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid time off

Job summary

Loews Hollywood Hotel seeks a Front Office Agent in Los Angeles. You will welcome guests, check them in and out, and help ensure a seamless arrival and stay. You will work a busy, fast-paced front desk, handling room assignments, payments and guest inquiries with professionalism.

The role requires strong communication, attention to detail and the ability to work evenings, weekends and holidays. Training and opportunities for growth are provided in a vibrant Hollywood setting.

Qualifications

• Minimum of one year guest service experience in hotel hospitality preferred.
• Experience with a Property Management System, Opera preferred.
• Ability to stand and walk for long periods.
• Ability to work weekends, evenings and holidays as required.

Responsibilities

• Greet and register guests with warmth and professionalism.
• Assign rooms meeting guest preferences and requests.
• Obtain and verify credit and payment information per hotel policy.
• Promote hotel services, amenities and local attractions.
• Respond to inquiries and resolve issues promptly.
• Monitor lobby and front desk area cleanliness and appearance.

Skills

Guest service experience

Verbal communication

Written communication

Cash handling

Team player

Tools

Opera System

Job description

Loews Hollywood Hotel seeks a Front Office Agent in Los Angeles. You will welcome guests, check them in and out, and help ensure a seamless arrival and stay. You will work a busy, fast-paced front desk, handling room assignments, payments and guest inquiries with professionalism.

The role requires strong communication, attention to detail and the ability to work evenings, weekends and holidays. Training and opportunities for growth are provided in a vibrant Hollywood setting.