Overnight Front Desk Guest Experience Agent

Loews Hotels & Co; Rosemont (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health & retirement benefits

Paid time off (Sick days, Vacation, H‑

Training & development opportunities

Pet insurance

Complimentary parking

Complimentary meals for team members

Fitness center access

Team member hotel rates

Community volunteer opportunities

Job summary

Loews Chicago O'Hare is seeking a Front Office Agent to warmly welcome guests and ensure a seamless check-in and check-out experience. You will balance professionalism with hospitality, handling payments, room assignments, and guest inquiries in a fast-paced environment.

The ideal candidate has at least 1 year of guest service in hospitality and familiarity with property management systems such as Opera. Weekend/evening work may be required.

Qualifications

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evening, holidays as necessary/required.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest service

Communication

Team player

Flexibility

Tools

Opera PMS

Job description

Loews Chicago O'Hare is seeking a Front Office Agent to warmly welcome guests and ensure a seamless check-in and check-out experience. You will balance professionalism with hospitality, handling payments, room assignments, and guest inquiries in a fast-paced environment.

The ideal candidate has at least 1 year of guest service in hospitality and familiarity with property management systems such as Opera. Weekend/evening work may be required.