Front Desk Clerk

The Capitol District Marriott; Omaha (NE); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free meal

Room discounts

Free parking

Early wage access

Paid time off

Medical, dental, and vision insurance

401k with employer match

Job summary

Omaha Marriott Downtown is seeking a Front Desk Agent to welcome guests and manage check-ins and check-outs with Marriott systems in the heart of downtown Omaha. This role emphasizes delivering exceptional service and creating memorable first impressions.

You will handle reservations, inquiries, and guest issues while maintaining professionalism and accuracy, working with a dynamic team. A high school diploma and 6+ months of guest service experience are required, with benefits including

Qualifications

• High school diploma or equivalent.
• 6+ months previous work experience in a guest service position.
• Must read, listen, and communicate effectively in English.
• Excellent customer service and communication skills.
• Ability to input information using a moderately complex computer system.
• Ability to work a varied schedule including days, evenings, weekends and holidays.

Responsibilities

• Deliver guest experiences from check-in to checkout.
• Handle reservations, inquiries, and complaints using Marriott systems.
• Maintain composure and resolve guest issues effectively.
• Build guest relationships through personalized service and local knowledge.
• Demonstrate strong communication and interpersonal skills, both in-person and on the phone.
• Accurately manage financial transactions and cash handling.
• Multitask and prioritize tasks in a fast-paced environment.
• Support hotel operations with various administrative duties.

Skills

Customer service

Communication

English proficiency

Education

High school diploma or equivalent

Tools

Marriott systems

Job description

Description

Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? Do you aspire to grow your career at a premier hotel in downtown Omaha? If so, the Omaha Marriott at the Capitol District is the perfect place for you! We are seeking a dedicated Front Desk Agent to join our dynamic team and contribute to the exceptional guest experience we're known for. As a Front Desk Agent at the Omaha Marriott Downtown, you'll be the first point of contact for our guests, creating unforgettable first impressions by providing warm welcomes, efficient check-ins, and seamless departures.

Located in the heart of downtown Omaha, the Omaha Marriott Downtown is a premier destination known for its world-class hospitality, sleek design, and exceptional service. Ranked among the top hotels in the city, we take pride in creating unforgettable guest experiences and that same commitment extends to our team members. With 333 modern rooms and over 15,000 square feet of event space, our hotel serves as the anchor of Omaha's vibrant Capitol District. Just steps from the CHI Health Center and Charles Schwab Field home of the NCAA College World Series our upscale property is a hub of energy, style, and opportunity. Whether you're looking to grow your hospitality career or be part of a team that delivers excellence every day, this is your chance to shine in one of the city's most dynamic and inspiring environments.

What will you be doing?

• Deliver exceptional guest experiences from check-in to checkout.
• Masterfully handle reservations, inquiries, and complaints using Marriott hotel systems.
• Maintain composure and professionalism under pressure, resolving guest issues effectively.
• Build strong guest relationships through personalized service and local knowledge.
• Demonstrate strong communication and interpersonal skills, both in-person and on the phone.
• Accurately manage financial transactions and maintain cash handling responsibilities.
• Effectively multitask and prioritize tasks in a fast-paced environment.
• Contribute to overall hotel operations by performing various administrative duties.

What do you bring to the role?

• High school diploma or equivalent required.
• 6+ months previous work experience in a guest service position required, preferably within the hospitality industry.
• Able to work independently, has good judgment, problem solving, and decision-making skills.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Excellent customer service and communication skills are required.
  Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Marriott-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• Two for one movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

Pay Estimate: $16.00/hour

About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are People Pleasing People who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Omaha Marriott Downtown is an equal opportunity employer.