Guest Experience Lead – Hotel Front Desk

Bardessono; Omaha, Northern (NE, KY); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Omaha Marriott is seeking a Front Desk/Guest Service Agent to warmly greet guests, check them in and out, and assist with reservations and front desk operations. The role requires efficient handling of charges, familiarity with the front office system, and knowledge of current rates and discounts.

Evening hours and weekend shifts may be required to ensure outstanding guest experiences. The position starts at $18.00 per hour and offers opportunities to work with a dynamic team in a renovated

Qualifications

• Be guest focused and a problem solver.
• May be required to work varying schedules including nights, weekends, and holidays—Evening hours.
• Enjoy working as part of a team that provides great experiences for our guests.

Responsibilities

• Greet and communicate cordially with guests, check them in and out promptly and professionally.
• Assist in pre-registration and blocking of reservations as needed.
• Post all charges accurately and promptly.
• Have working knowledge of Front Office system and daily transactions.
• Handle guest credit card information securely for hotel charges.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to handle each.
• Take same-day reservations efficiently and follow cancellation procedures.
• Relocate guests as needed and follow relocation procedures when necessary.

Skills

Guest focus

Problem solving

Team player

Job description

Omaha Marriott is seeking a Front Desk/Guest Service Agent to warmly greet guests, check them in and out, and assist with reservations and front desk operations. The role requires efficient handling of charges, familiarity with the front office system, and knowledge of current rates and discounts.

Evening hours and weekend shifts may be required to ensure outstanding guest experiences. The position starts at $18.00 per hour and offers opportunities to work with a dynamic team in a renovated