Guest Experience Front Desk Lead

One Ocean Resort & Spa; Omaha, Northern (NE, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Omaha Marriott in Regency Business Park is seeking a Front Office Supervisor to lead front desk teams, ensure seamless guest check-in/out, and uphold service standards. The role requires coordinating staffing, training, and scheduling while maintaining accurate MICROS operations and communicating with housekeeping and engineering departments.

The ideal candidate will demonstrate calm guest interaction, a strong work ethic, and flexibility to cover varying shifts, including nights and weekends.

Qualifications

• Ability to calmly interact with guests and handle concierge requests.
• Strong work ethic with initiative and reliability.
• Flexibility to work nights, weekends, and holidays as needed.
• Ability to work effectively within a team to deliver great guest experiences.

Responsibilities

• Staff front desk teams: interviewing, hiring, training and scheduling front desk, PBX, and guest services staff.
• Maintain clear understanding of front office roles and cover duties when needed.
• Operate the MICROS front office system accurately for daily transactions.
• Monitor AM/PM discrepancy reports and resolve issues promptly.

Skills

Staff management

Customer service

Scheduling

Team coordination

Tools

MICROS System

Job description

Omaha Marriott in Regency Business Park is seeking a Front Office Supervisor to lead front desk teams, ensure seamless guest check-in/out, and uphold service standards. The role requires coordinating staffing, training, and scheduling while maintaining accurate MICROS operations and communicating with housekeeping and engineering departments.

The ideal candidate will demonstrate calm guest interaction, a strong work ethic, and flexibility to cover varying shifts, including nights and weekends.