Hotel Front Desk: Guest Experience Specialist

Murrieta Hot Springs Resort; Omaha, Northern (NE, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Omaha Marriott is seeking a part-time Front Desk Clerk to greet guests, check them in/out, and assist with pre-registration and reservations. The role requires accurate posting of charges, basic front office system knowledge, and careful handling of guest payment information.

The ideal candidate will manage special requests, know hotel rates, and handle same-day bookings, cancellations, and relocations with a client-focused approach.

Qualifications

• Greet and assist guests with check-in/out and pre-registration.
• Handle charges and post correctly in daily transactions.
• Maintain knowledge of front office procedures and room blocking.
• Protect guest payment data and process credit card information.
• Review reservations and block rooms for special requests.
• Be familiar with hotel rates, discounts and related policies.
• Know procedures for same-day reservations, cancellations and relocations.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and efficiently.
• Maintain working knowledge of Front Office computer or manual system for daily transactions.
• Manage guest credit card information for hotel charges.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to handle each.
• Take same-day reservations and follow cancellation/relocation procedures.

Skills

Guest service

Reservations

Front desk software

Credit card handling

Same-day reservations

Tools

Front Office system

Job description

Omaha Marriott is seeking a part-time Front Desk Clerk to greet guests, check them in/out, and assist with pre-registration and reservations. The role requires accurate posting of charges, basic front office system knowledge, and careful handling of guest payment information.

The ideal candidate will manage special requests, know hotel rates, and handle same-day bookings, cancellations, and relocations with a client-focused approach.