Guest Experience Agent - Front Desk (Free Park Passes)

Carowinds; Concord (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Free Carowinds admission

Friends & family free tickets

Food discount 10%

Merchandise discount 20%

World-wide team environment

Exclusive associate events

Job summary

Springhill Suites at Carowinds is seeking a Front Desk Agent in Concord, NC. You will welcome guests, handle registration, manage tickets, and resolve concerns to ensure a memorable stay.

Qualifications include front desk experience, ability to operate a computer with the property management system, and a guest-first attitude. This role offers perks and a chance to work with diverse teams.

Qualifications

• Front desk experience is preferred.
• Previous Marriott experience is a plus.
• Ability to operate a computer and use property management system.

Responsibilities

• Handle guest registration and property management securely.
• Sell amusement park tickets and assist guests with requests.
• Address guest concerns following guest recovery processes.
• Maintain lobby appearance and respond to emergencies per protocol.
• Stock the Market and ensure welcoming atmosphere.

Skills

Customer service

Guest interaction

Problem solving

Teamwork

Calm under pressure

Job description

Springhill Suites at Carowinds is seeking a Front Desk Agent in Concord, NC. You will welcome guests, handle registration, manage tickets, and resolve concerns to ensure a memorable stay.

Qualifications include front desk experience, ability to operate a computer with the property management system, and a guest-first attitude. This role offers perks and a chance to work with diverse teams.