Front Desk Guest Experience Agent — Free Park Admission

Carowinds; Charlotte (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Free park admission to Carowinds

Tickets for friends & family

Discounts on food

Merchandise discounts

Diverse colleagues

Exclusive events

Job summary

Carowinds is seeking a Front Desk Agent at the Springhill Suites by Carowinds to greet guests, check in/out, and sell park tickets, ensuring a welcoming experience. You will operate a property management system and handle registrations securely.

Experience at a hotel front desk is required; Marriott exposure is a plus. The position offers weekend/holiday shifts and access to exclusive employee perks like free park admission and staff discounts.

Qualifications

• Charismatic attitude and spirit to serve.
• Ability to operate a computer and learn the property management system.
• Previous hotel front desk experience required.
• Previous Marriott experience a plus
• Have independent problem solving skills and sense of urgency.

Responsibilities

• We greet guests and manage registration to ensure a warm, secure check-in experience.
• Sell amusement park tickets and provide guest information.
• Resolve guest concerns using Marriott’s guest recovery process.
• Maintain lobby cleanliness and key control.
• Respond to emergencies following hotel protocol.

Skills

Charismatic attitude

PMS proficiency

Hotel front desk experience

Marriott experience a plus

Team player

Calm under pressure

Safety awareness

Diversity-friendly

Weekend/holiday availability

Job description

Carowinds is seeking a Front Desk Agent at the Springhill Suites by Carowinds to greet guests, check in/out, and sell park tickets, ensuring a welcoming experience. You will operate a property management system and handle registrations securely.

Experience at a hotel front desk is required; Marriott exposure is a plus. The position offers weekend/holiday shifts and access to exclusive employee perks like free park admission and staff discounts.