SpringHill Suites Front Desk - Seasonal

Carowinds; Concord (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Free Carowinds admission

Friends & family free tickets

Food discount 10%

Merchandise discount 20%

World-wide team environment

Exclusive associate events

Job summary

Springhill Suites at Carowinds is seeking a Front Desk Agent in Concord, NC. You will welcome guests, handle registration, manage tickets, and resolve concerns to ensure a memorable stay.

Qualifications include front desk experience, ability to operate a computer with the property management system, and a guest-first attitude. This role offers perks and a chance to work with diverse teams.

Qualifications

• Front desk experience is preferred.
• Previous Marriott experience is a plus.
• Ability to operate a computer and use property management system.

Responsibilities

• Handle guest registration and property management securely.
• Sell amusement park tickets and assist guests with requests.
• Address guest concerns following guest recovery processes.
• Maintain lobby appearance and respond to emergencies per protocol.
• Stock the Market and ensure welcoming atmosphere.

Skills

Customer service

Guest interaction

Problem solving

Teamwork

Calm under pressure

Job description

Overview

$15 / hour

As a Front Desk Agent at Springhill Suites at Carowinds, you will create a warm & welcoming atmosphere. By handling all guest services matters, you ensure the guest are well cared for and have a memorable stay experience while visiting the Carolinas! You'll also:

• Handle guest registration and property management while maintaining proprietary information including credit card information, in a secure and confidential manner
• Sell amusement park tickets
• Solve guest related concerns in a positive and professional manner by following Marriott’s guest recovery process
• Maintain property key control
• Stock the Market
• Maintain inviting lobby
• Respond to emergency situations by following hotel protocol. Facilitate fire and life safety procedures

Some of our amazing perks and benefits:

• FREE admission to Carowinds and other Six Flags parks!
• FREE tickets for friends and family!
• 10% discounts on food and 20% discounts on merchandise!
• Work with people from here, near, and from all over the world!
• Exclusive associate-only events!

Positions are currently available for those who are 18 or older.

Responsibilities

We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.

Qualifications

• Charismatic attitude and spirit to serve
• Ability to operate a computer and learn the property management system
• Previous hotel front desk experience required
• Previous Marriott experience a plus
• Have independent problem solving skills and sense of urgency
• Ability to work as a team in a fast-paced environment
• Ability to remain calm during emotionally charged situations
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Availability to include some weekdays, weekends, evenings, and holidays.
• You!