SpringHill Suites Front Desk - Seasonal

Carowinds; Marvin (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

FREE admission to Carowinds and other

FREE tickets for friends and family

10% discounts on food

20% discounts on merchandise

Work with people from here, near, and

Exclusive associate-only events

Job summary

Carowinds is seeking a Front Desk Agent at Springhill Suites to create a warm, welcoming atmosphere for guests visiting the Carolinas. You will handle registration, manage guest services, and sell park tickets, all while upholding Marriott’s guest recovery process.

Positions are open to those 18 or older. Perks include free park admission, free guest passes, and employee discounts on food and merchandise. This is an on-site role based in Marvin, NC.

Qualifications

• Previous hotel front desk experience required.
• Experience with Marriott systems is a plus.
• Willing to work a flexible schedule including evenings, weekends, and holidays.
• Strong guest service orientation and problem-solving skills.
• Ability to handle confidential information securely.

Responsibilities

• Handle guest registration and property management while maintaining proprietary information including credit card information, in a secure and confidential manner
• Sell amusement park tickets
• Solve guest related concerns in a positive and professional manner by following Marriott’s guest recovery process
• Maintain property key control
• Stock the Market
• Maintain inviting lobby
• Respond to emergency situations by following hotel protocol. Facilitate fire and life safety procedures

Skills

Charismatic attitude

Computer skills

Front desk experience

Marriott experience

Problem solving

Teamwork

Calm under pressure

Good judgement

Diversity awareness

Flexible schedule

Tools

Property management system

Job description

Overview

$15 / hour

As a Front Desk Agent at Springhill Suites at Carowinds, you will create a warm & welcoming atmosphere. By handling all guest services matters, you ensure the guest are well cared for and have a memorable stay experience while visiting the Carolinas! You'll also:

• Handle guest registration and property management while maintaining proprietary information including credit card information, in a secure and confidential manner
• Sell amusement park tickets
• Solve guest related concerns in a positive and professional manner by following Marriott’s guest recovery process
• Maintain property key control
• Stock the Market
• Maintain inviting lobby
• Respond to emergency situations by following hotel protocol. Facilitate fire and life safety procedures

Some of our amazing perks and benefits:

• FREE admission to Carowinds and other Six Flags parks!
• FREE tickets for friends and family!
• 10% discounts on food and 20% discounts on merchandise!
• Work with people from here, near, and from all over the world!
• Exclusive associate-only events!

Positions are currently available for those who are 18 or older.

Responsibilities

We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.

Qualifications

• Charismatic attitude and spirit to serve
• Ability to operate a computer and learn the property management system
• Previous hotel front desk experience required
• Previous Marriott experience a plus
• Have independent problem solving skills and sense of urgency
• Ability to work as a team in a fast-paced environment
• Ability to remain calm during emotionally charged situations
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Availability to include some weekdays, weekends, evenings, and holidays.
• You!