SpringHill Suites Front Desk - Seasonal

Carowinds; Charlotte (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Free park admission to Carowinds

Tickets for friends & family

Discounts on food

Merchandise discounts

Diverse colleagues

Exclusive events

Job summary

Carowinds is seeking a Front Desk Agent at the Springhill Suites by Carowinds to greet guests, check in/out, and sell park tickets, ensuring a welcoming experience. You will operate a property management system and handle registrations securely.

Experience at a hotel front desk is required; Marriott exposure is a plus. The position offers weekend/holiday shifts and access to exclusive employee perks like free park admission and staff discounts.

Qualifications

• Charismatic attitude and spirit to serve.
• Ability to operate a computer and learn the property management system.
• Previous hotel front desk experience required.
• Previous Marriott experience a plus
• Have independent problem solving skills and sense of urgency.

Responsibilities

• We greet guests and manage registration to ensure a warm, secure check-in experience.
• Sell amusement park tickets and provide guest information.
• Resolve guest concerns using Marriott’s guest recovery process.
• Maintain lobby cleanliness and key control.
• Respond to emergencies following hotel protocol.

Skills

Charismatic attitude

PMS proficiency

Hotel front desk experience

Marriott experience a plus

Team player

Calm under pressure

Safety awareness

Diversity-friendly

Weekend/holiday availability

Job description

Overview

$15 / hour

As a Front Desk Agent at Springhill Suites at Carowinds, you will create a warm & welcoming atmosphere. By handling all guest services matters, you ensure the guest are well cared for and have a memorable stay experience while visiting the Carolinas! You'll also:

• Handle guest registration and property management while maintaining proprietary information including credit card information, in a secure and confidential manner
• Sell amusement park tickets
• Solve guest related concerns in a positive and professional manner by following Marriott’s guest recovery process
• Maintain property key control
• Stock the Market
• Maintain inviting lobby
• Respond to emergency situations by following hotel protocol. Facilitate fire and life safety procedures

Some of our amazing perks and benefits:

• FREE admission to Carowinds and other Six Flags parks!
• FREE tickets for friends and family!
• 10% discounts on food and 20% discounts on merchandise!
• Work with people from here, near, and from all over the world!
• Exclusive associate-only events!

Positions are currently available for those who are 18 or older.

Responsibilities

We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.

Qualifications

• Charismatic attitude and spirit to serve
• Ability to operate a computer and learn the property management system
• Previous hotel front desk experience required
• Previous Marriott experience a plus
• Have independent problem solving skills and sense of urgency
• Ability to work as a team in a fast-paced environment
• Ability to remain calm during emotionally charged situations
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Availability to include some weekdays, weekends, evenings, and holidays.
• You!