Guest Experience Specialist - Front Desk

Carowinds; Gastonia (NC); On-site; USD 17,000 - 24,000; Full time

Job summary

Carowinds in Gastonia, NC is hiring a Guest Service agent to greet guests, check them in, and handle payments at the front desk. You will also inform guests about package elements and ensure smooth service while maintaining accurate records and providing superb guest experiences.

The role requires strong cash handling, a friendly demeanor, and the ability to work nights, weekends, and holidays. Training emphasizes safety, policy adherence, and excellent guest communication.

Qualifications

• Must be outgoing and able to handle multiple tasks in a fast-paced environment.
• Must have thorough knowledge of room types, locations, availability, and rates.
• Must have strong cash handling skills, including processing payments.
• Must have strong clerical skills and typing ability of at least 20 WPM.
• Ability to work nights, weekends and holiday periods.
• Ability to pass a drug test where permitted by law and a background check if 18+.

Responsibilities

• Greet guests, register and check in, and process payments.
• Inform guests of package elements and services while ensuring front desk efficiency.
• Interact with guests in a friendly, courteous, and professional manner.
• Use proper mail, package, and message handling procedures.
• Maintain cleanliness and safety in the front desk area and follow safety guidelines.
• Meet scheduling availability including nights, weekends, and holiday periods.

Skills

Customer service

Cash handling

Multi-tasking

Typing speed

Tools

POS system

Job description

Carowinds in Gastonia, NC is hiring a Guest Service agent to greet guests, check them in, and handle payments at the front desk. You will also inform guests about package elements and ensure smooth service while maintaining accurate records and providing superb guest experiences.

The role requires strong cash handling, a friendly demeanor, and the ability to work nights, weekends, and holidays. Training emphasizes safety, policy adherence, and excellent guest communication.