SpringHill Suites Front Desk - Seasonal

Carowinds; Gastonia (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

FREE admission to Carowinds and other

FREE tickets for friends and family

10% discounts on food

20% discounts on merchandise

Work with people from here, near, and,

Exclusive associate-only events

Job summary

Carowinds is hiring a Front Desk Agent at the Springhill Suites by Carowinds in Gastonia, NC. The role involves greeting guests, handling registrations, selling park tickets, and guiding guests with courtesy and efficiency.

You will maintain lobby areas, safeguard guest information, and respond to emergencies per hotel protocol. A positive, friendly attitude and strong teamwork are essential to create memorable stays for visitors.

Qualifications

• Front desk experience in hospitality is required.
• Ability to operate a computer and learn the PMS.
• Customer-focused and professional demeanor.
• Availability to work weekdays, weekends, evenings, and holidays.
• Marriott experience is a plus.

Responsibilities

• Register guests at check-in and manage registrations securely.
• Sell amusement park tickets to guests.
• Address guest concerns using Marriott guest recovery protocols.
• Maintain lobby and property key control.
• Stock the Market and ensure a welcoming environment.

Skills

Guest service

Calm under pressure

Teamwork

Problem solving

Availability

Tools

Property Management System (PMS)

Job description

Overview

$15 / hour

As a Front Desk Agent at Springhill Suites at Carowinds, you will create a warm & welcoming atmosphere. By handling all guest services matters, you ensure the guest are well cared for and have a memorable stay experience while visiting the Carolinas! You'll also:

• Handle guest registration and property management while maintaining proprietary information including credit card information, in a secure and confidential manner
• Sell amusement park tickets
• Solve guest related concerns in a positive and professional manner by following Marriott’s guest recovery process
• Maintain property key control
• Stock the Market
• Maintain inviting lobby
• Respond to emergency situations by following hotel protocol. Facilitate fire and life safety procedures

Some of our amazing perks and benefits:

• FREE admission to Carowinds and other Six Flags parks!
• FREE tickets for friends and family!
• 10% discounts on food and 20% discounts on merchandise!
• Work with people from here, near, and from all over the world!
• Exclusive associate-only events!

Positions are currently available for those who are 18 or older.

Responsibilities

We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.

Qualifications

• Charismatic attitude and spirit to serve
• Ability to operate a computer and learn the property management system
• Previous hotel front desk experience required
• Previous Marriott experience a plus
• Have independent problem solving skills and sense of urgency
• Ability to work as a team in a fast-paced environment
• Ability to remain calm during emotionally charged situations
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Availability to include some weekdays, weekends, evenings, and holidays.
• You!