Front Desk & Guest Experience Agent - Flexible Schedule

PEG Companies, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 20,664,000 - 27,552,000; Full time

Job summary

PEG Companies, Inc. seeks a friendly Front Desk Agent to greet guests, manage check-in/check-out, and provide information on hotel services and local attractions.

You will handle phone inquiries, process payments, and coordinate with housekeeping to ensure rooms are ready and guest requests are fulfilled. Strong communication and multitasking are essential.

Flexibility for evenings/weekends is required; familiarity with reservation systems is a plus and bilingual skills are advantageous.

Qualifications

• High school diploma or equivalent.
• Hospitality or customer service training preferred.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency with computers and reservation/PMS experience a plus.
• Ability to remain calm and professional under pressure.
• Flexible schedule including evenings, weekends, and holidays.
• Some locations may require a Driver's License and insurability to operate company vehicles.
• Bilingual skills are a plus.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Perform accurate check-in and check-out procedures.
• Answer and direct phone calls, handle guest inquiries, and provide information about hotel services and local attractions.
• Secure the guest’s method of payment, issue room keys, and maintain records in the PMS.
• Resolve guest complaints promptly and escalate when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and requests fulfilled.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures and monitor guest access.

Skills

Communication

Problem-solving

Interpersonal skills

Flexible scheduling

Bilingual (nice to have)

Education

High school diploma or equivalent

Hospitality training encouraged

Tools

Property Management System (PMS)

Job description

PEG Companies, Inc. seeks a friendly Front Desk Agent to greet guests, manage check-in/check-out, and provide information on hotel services and local attractions.

You will handle phone inquiries, process payments, and coordinate with housekeeping to ensure rooms are ready and guest requests are fulfilled. Strong communication and multitasking are essential.

Flexibility for evenings/weekends is required; familiarity with reservation systems is a plus and bilingual skills are advantageous.