Boutique Front Desk Agent — Guest Experience

Remington-Hospitality-; Phoenix (AZ); On-site; USD 34,000 - 42,000; Full time

Job summary

Rise Uptown Hotel in Phoenix is seeking a Front Desk Agent to warmly greet guests, manage check-in/check-out, and handle reservations with accuracy. The role involves processing charges, maintaining front desk systems, and ensuring smooth daily transactions including cash handling.

Candidates should be ready for varied shifts, including nights and weekends, and contribute to a high-quality guest experience.

Qualifications

• High work ethic and self-initiative.
• Able to work varying schedules including nights, weekends and holidays.
• Team member focused on guest experiences.

Responsibilities

• Greet guests and check them in/out, assist in pre-registration and reservations blocking.
• Post charges accurately and promptly.
• Maintain front office systems and handle daily transactions including cash, checks, and cards.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and cancellation procedures.
• Take same-day reservations quickly and follow relocation procedures when needed.

Skills

Strong work ethic

Team player

Customer service

Cash handling

Job description

Rise Uptown Hotel in Phoenix is seeking a Front Desk Agent to warmly greet guests, manage check-in/check-out, and handle reservations with accuracy. The role involves processing charges, maintaining front desk systems, and ensuring smooth daily transactions including cash handling.

Candidates should be ready for varied shifts, including nights and weekends, and contribute to a high-quality guest experience.