Guest Experience Agent — Front Desk (Evening Shifts)

Palette Hotels; Minot (ND); On-site; USD 19,000 - 25,000; Full time

Job summary

Palette Hotels in Minot, ND is seeking a Front Desk Agent to create a warm first impression for guests from check-in through check-out. You will handle guest requests with professionalism and ensure a smooth arrival and departure experience.

The role emphasizes strong communication, high customer service standards, and neat grooming. It offers on-site duties in a hospitality-focused team environment.

Qualifications

• Positive attitude and strong communication with guests.
• Commitment to delivering high levels of customer service.
• Flexible to handle varied work situations.

Responsibilities

• Assist guests from check-in to check-out to create an exceptional experience.
• Address and resolve guest complaints promptly.
• Support Night Auditor with front desk and accounting duties.
• Produce nightly reports as required.
• Communicate guest requests to relevant departments and maintain teamwork.

Skills

Positive attitude

Communication skills

Customer service

Grooming standards

Flexibility

Job description

Palette Hotels in Minot, ND is seeking a Front Desk Agent to create a warm first impression for guests from check-in through check-out. You will handle guest requests with professionalism and ensure a smooth arrival and departure experience.

The role emphasizes strong communication, high customer service standards, and neat grooming. It offers on-site duties in a hospitality-focused team environment.