Front Desk Agent - Hyatt House, Minot, North Dakota

Palette Hotels; Minot (ND); On-site; USD 19,000 - 25,000; Full time

Job summary

Palette Hotels in Minot, ND is seeking a Front Desk Agent to create a warm first impression for guests from check-in through check-out. You will handle guest requests with professionalism and ensure a smooth arrival and departure experience.

The role emphasizes strong communication, high customer service standards, and neat grooming. It offers on-site duties in a hospitality-focused team environment.

Qualifications

• Positive attitude and strong communication with guests.
• Commitment to delivering high levels of customer service.
• Flexible to handle varied work situations.

Responsibilities

• Assist guests from check-in to check-out to create an exceptional experience.
• Address and resolve guest complaints promptly.
• Support Night Auditor with front desk and accounting duties.
• Produce nightly reports as required.
• Communicate guest requests to relevant departments and maintain teamwork.

Skills

Positive attitude

Communication skills

Customer service

Grooming standards

Flexibility

Job description

Essential Duties and Responsibilities

As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Act in accordance with all security and emergency procedures and manage the instigation of these, as required


• Ensure that all Guest complaints managed, recorded, and resolved promptly


• Support the Night Auditor with all Front Desk and accounting related duties


• Produce nightly reports, as required


• Inform Departments of special requests, early/late departures, room changes and other Guest requests


• Maintain good communication and work relationships in all hotel areas


• Act in accordance with fire, health and safety regulations and follow the correct procedures when required

Required Skills and Requisites

Front Desk Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior's, skills, and values that follow:

• Positive attitude and good communication skills


• Commitment to delivering a high level of customer service


• Excellent grooming standards
  
• Flexibility to respond to a range of different work situations

At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.

Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.