Guest Experience Specialist

OCI Hospitality; Fargo (ND); On-site; USD 30,000 - 42,000; Full time

Job summary

OCI Hospitality in Fargo, ND is seeking a friendly front desk agent to warmly welcome guests, efficiently handle check-ins and check-outs, and provide accurate information about local services, amenities, and area attractions.

The role emphasizes exceptional guest service, professional communication, problem-solving under pressure, upselling where appropriate, and strong teamwork to support smooth hotel operations and a consistently positive guest experience.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsibilities

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates telephone courtesy and professionalism
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of public areas and hotel office
• Uses appropriate selling techniques to maximize revenue and occupancy
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and upholding procedures for safety of guests and hotel team members
• Processes departmental reports
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Skills

Interpersonal skills

Communication skills

Organizational skills

Professional demeanor

Job description

OCI Hospitality in Fargo, ND is seeking a friendly front desk agent to warmly welcome guests, efficiently handle check-ins and check-outs, and provide accurate information about local services, amenities, and area attractions.

The role emphasizes exceptional guest service, professional communication, problem-solving under pressure, upselling where appropriate, and strong teamwork to support smooth hotel operations and a consistently positive guest experience.